Privacy Policy
Introduction
At KMC Physiotherapy, your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, and protect your personal information in compliance with applicable privacy laws and regulations. By accessing or using our services, you agree to the practices described in this policy.
1. Information We Collect
We collect personal information that is necessary for providing physiotherapy services and managing your care. This information may include:
Personal Identifiable Information (PII): Name, address, date of birth, email, and phone number.
Health Information: Medical history, health assessments, diagnosis, treatment plans, and progress notes.
Billing Information: Insurance details, payment information, and billing records.
Emergency Contact Information: Contact details of a person in case of emergency.
2. How We Use Your Information
Your information is used to provide, manage, and improve our physiotherapy services. Specifically, we use your information for the following purposes:
To schedule and confirm appointments
To assess, diagnose, and treat your health condition
To bill your insurance or process payments
To communicate with you regarding your care, appointments, and billing
To send reminders for upcoming appointments or treatment plans
To comply with legal, regulatory, and insurance requirements
3. How We Protect Your Information
We are committed to ensuring the confidentiality and security of your personal information. To achieve this, we have implemented the following measures:
Encryption and Secure Storage: All personal data, especially health-related information, is stored securely and protected by encryption.
Access Control: Only authorized personnel have access to your data. All employees and contractors are trained in privacy and confidentiality.
Data Retention: We retain your personal and health data only as long as necessary for providing services and fulfilling legal and regulatory obligations.
4. Sharing Your Information
We may share your personal information under the following circumstances:
With your consent: If we need to share your information with third parties (e.g., referral to another healthcare provider), we will obtain your consent.
With healthcare providers: We may share your health information with other healthcare providers involved in your care.
For legal reasons: If required by law or in response to a court order, we may share your information with the relevant authorities.
5. Your Rights and Choices
You have the following rights regarding your personal information:
Access: You may request access to your personal and health information.
Correction: You can request corrections to any inaccurate or incomplete information we hold about you.
Deletion: In some cases, you may request that we delete your personal information, though certain records may need to be retained for legal or medical purposes.
Opt-Out: You may opt out of receiving non-essential communications, such as marketing materials or newsletters.
To exercise any of these rights, please contact us at katemcmanusphysio@gmail.com
7. Third-Party Links
Our website or communications may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before submitting any personal information.
8. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on our website with the updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact us at:
KMC Physiotherapy
1655 Sydney Rd, Campbellfield, 3061
katemcmanusphysio@gmail.com
(03) 8577 8060
www.kmcphysiotherapy.com.au